ALL SALES ARE SUBJECT TO THE FOLLOWING TERMS AND CONDITIONS EXCEPT FOR FACE MASK PRODUCTS, WHICH ARE DEFINED AND ADDRESSED BELOW:
PRICES
All prices are subject to change without notice to customer. All orders will be billed at the prices prevailing at the time the order is placed. Customers must notify Ecommerce in writing within 30 days after receipt of the subject invoice of any price disputes. If customer fails to notify Wholesale Store within such that 30-day period, any and all claims or controversies brought by customer and relating to such price dispute shall be deemed time barred and waived.
ORDERS
All orders are subject to acceptance by Wholesale Store. Wholesale Store, in its sole discretion, shall determine the channels of distribution of its products. Wholesale Store reserves all of its right to refuse to supply product to customers and certain customer locations. Only those customer internet sites authorized in writing by Ecommerce may sell and advertise Wholesale Store products. E-commerce Website also reserves all rights to prohibit Wholesale Store products from being advertised and or sold via the internet. Wholesale Store may immediately terminate the account of any customer or customer internet site selling Wholesale Store products without written authorization, and may bring any legal or other action for breach of these terms and conditions. All sales of close-outs, irregulars, seconds or b-grade products are final and cannot be returned. All back orders will be shipped F.O.B. Shipping point. No customer deductions are permited for freight, parcel post, charges, or like charges.
TERMS OF PAYMENT
Payment for ordered goods is due and payable pursuant to the time period specified in the applicable invoice and these terms and conditions. A service charge of 1½ % per month or the maximum permitted by law will be charged on all payments for goods not received within the number of days specified on the invoice. Customer shall be responsible for all costs, expenses, collections agency commissions, and reasonable attorneys fees that Wholesale Store may incur in the collection of any past due invoices. Wholesale Store, in its sole discretion, may terminate customer’s account at any time should customer breach any of the terms and conditions contained herein.
RESTRICTIONS ON SALE
Customer is prohibited from selling Wholesale Store products other than through a Wholesale Store approved channel of distribution. Violation of this condition may result in immediate termination of customer’s account.
CANCELLATIONS
All requests to cancel orders must be submitted in writing to Wholesale Store management at least 45 days before the start ship date and must be approved by Wholesale Store in writing. Cancellations may affect volume discounts and may be subject to processing fees. Special or custom orders or special make up (collectively, “smu“) product orders may not be cancelled. Wholesale Store will not accept returns for unapproved cancellations.
NO TRANSHIPPING
Unauthorized transshipment or resale of any Wholesale Store merchandise to any person other than the end consumer is strictly prohibited, may result in the cancellation of existing orders, the termination of customer’s business relationship with Wholesale Store, and/or legal action for, including but not limited to, breach of these terms and conditions.
CLAIMS
Customer must report all merchandise shortages, overages, or damages to the Wholesale Store customer service department within 7 days of merchandise receipt. To report shortages, overages, or damages, customer must provide Wholesale Store with an invoice number or order number, as well as a list of products at issue, itemized by product code, size and quantity.
INSPECTION BEFORE PRINTING
Customer must inspect all merchandise before printing. Wholesale Store will not accept returns of any printed or otherwise decorated merchandise, or any washed merchandise under any circumstances.
RETURN POLICY
All returns are subject to re-stocking charges of not less than 20%, must be requested within 7 days of merchandise receipt, and must be pre-approved in writing by Wholesale Ecommerce customer service. If approval is obtained, customer must notify Wholesale Store customer service of its intent to return authorized product. All return requests must be accompanied by an order number or invoice number, the return authorization number (ra #) and label, both of which must be attached to the carton or other packaging containing the returned product. Customer is responsible for all freight and shipping charges on items returned that are not the result of Wholesale Store error. All products must be returned in the same condition in which received. Upon receipt and inspection of returned product, a credit will be issued in the amount equal to the invoice price of such returned product, less any applicable discount. If no invoice number is provided, Wholesale Store will issue customer a credit based on the then current product pricing. No returns of smu product will be approved by Ecommerce. In addition, no returns of relabeled, printed, embroided, decorated or washed garmets will be approved by Wholesale Store.
DEFECTIVE MERCHANDISE
All defective merchandise must be reported to Wholesale Ecommerce customer service department within 7 days of merchandise receipt. Defective merchandise refunds will be handled on a case-by-case basis, at Wholesale Store’s sole discretion.